Returns & Refunds Policy
Customers can request a return or exchange within 14 days of receiving the merchandise. Refunds will be made via the same method you used to pay.
Please note: Items marked "Final Sale" cannot be returned/exchanged.
Specials and promotional items are excluded and are still subject to our regular return/exchange policy.
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We accept cancellations before the product is processed. If the order is cancelled at that time, you will receive a full refund.
If the product has already been dispatched, unfortunately we are unable to cancel the order.
Return/Exchange Conditions
All items must be returned in their original selling condition, not worn, washed or altered, with all tags still attached.
All items must be returned with their original boxes.
All items must be returned in one package.
Returns/exchanges must be made using the same service as the original shipment.
We only accept returns/exchanges to the country the order was originally shipped from, e.g. orders shipped to the United States must be returned from the United States
Customized items cannot be returned.
Unfortunately, returns/exchanges are not free (import and shipping costs will be at your expense).
For hygiene reasons, underwear, some jewelry, makeup and skin care products are not returnable. Swim trunks and swimsuits can only be returned if the sanitary pads are intact.
Of course, any defective items can be returned.
We reserve the right not to accept any returns/exchanges if the product shows signs of wear or has been used or altered from its original condition.
If we refuse your refund/exchange we will notify you; you will then have the option of having the product returned to you at your own expense.
How do I return an item or my entire order?
Step 1: Please contact our Customer Service team and provide the following information to begin the return process:
Order Number
Proof of Purchase
Video or photo of the defective product
Step 2: Place the item(s) back into the original packaging along with your receipt.
Step 3: Fill out all three copies of the Return Proforma Invoice form. Place all copies in a clear envelope and attach it to the package, but do not seal it. These documents are required for customs, so be sure to fill out all three copies.
Step 4: Hand the package to the courier. After the courier has checked the returned goods, please close the package tightly.
Refund
When returning items, refunds will be made to the original form of payment. Shipping charges will not be refunded when returning items.
Once your package arrives at us, please allow 14 days (depending on peak season) for your return to be processed. If your return does not meet the conditions listed, we will return the package to you at our expense. Once your return is accepted, we will issue you a refund and you will receive a confirmation email.
